Author: Wes Monken

Roadside Assistance and Local Numbers You Need To Add Into Your Cell Phone

On By Wes MonkenIn UncategorizedLeave a comment

We want to make sure our customers know who to contact in case they ever have vehicle problems while on the road.  You may want to print this and put it in your vehicle or make sure you have these numbers in your cell phone.

If you have a factory or extended warranty you may contact the following: 

Chrysler Roadside Assistance – 800-521-2779

Nissan Roadside Assistance – 800-225-2476

Chevrolet Roadside Assistance – 1 800 Chev-usa   243-8872

First Extended Roadside Assistance – 800-270-8447

CNA Roadside Assistance – 877-373-9780

AUL Roadside Assistance – 888-810-5150

 

Local numbers to contact:

Don’s Body Shop – 618-532-4574

Wes Monken – Monken Chrysler Nissan Owner – 618-918-8065

3 Features About the New 2017 Jeep Compass

On By Wes MonkenIn buying a new vehicle, JeepLeave a comment
 I asked our salesman, Ryan William, to write 3 features about the New 2017 Jeep Compass.
  The 2017 Jeep “NEW” Compass is a great redesign by FCA.  Besides the new exterior design, the interior is luxurious and high tech!  As always with the Jeep brand, customers get the best off road capability.  Check out the newest CUV in the Jeep lineup, but first lets examine the details a little closer.
     1. The exterior design of the NEW Compass mirrors its big brother, Grand Cherokee.  The front fascia and headlight design are very similar and aggressive.  Several wheel choices throughout the trim levels give the customer options on their favorite look.  Optional panoramic sunroof also gives the NEW Compass a richer feel and appearance.
    2. Interior features have been redesigned to become current with high end SUV’s on the market.  High end trim and technology to meet the needs of current buyers.  Bluetooth and connectivity are right at your fingertips in the NEW Compass.  Touch screen radio and steering wheel mounted controls make it easy to operate.
    3. As always with Jeep you get outstanding off road capability.  The Optional Active Drive 4X4 system makes the NEW Compass capable on or off the road in all weather conditions, and the Select Terrain Management system allows the driver to select the drive condition to maximize the Compass drivability.
2017 Jeep Compass

Should You Buy or Lease a Vehicle?

On By Wes MonkenIn buying a new vehicle, first time buyer, leaseLeave a comment

Here is an article we read in USA Today that we would like to share with our Monken customers. 
Matthew Frankel, The Motley Fool4:04 p.m. ET May 27, 2017

Do you know all the pros and cons of each option?

There are several factors to consider when deciding to buy or lease a car, as both options have several benefits and downsides. For example, in addition to the monthly lease or loan payment, you need to consider how much you plan to drive, how often you’d like a new car, and if you plan to customize.

Benefits of buying a car

There are several advantages to owning a car, as opposed to leasing. Here are just a few of the most important ones:

  • You own the asset — Assuming that you finance the car, it can take a few years to build up any serious equity (where you owe less than the car’s value), but eventually you’ll have an asset that can be sold or traded in if needed.
  • No payments once your loan is repaid — When you buy a car, you’ll eventually pay off the loan and own the car free and clear, at which point you’ll no longer have a monthly car payment. When you lease, you’ll always have a car payment.
  • No mileage restrictions — If you own your car, you can drive it as much as you’d like without having to worry about paying a penalty. On the other hand, if you lease, you’re generally limited to 10,000, 12,000, or 15,000 miles per year before you’ll start accumulating penalties.
  • No charges for excessive wear — When you lease, you’ll generally be held responsible for anything that could be considered beyond “normal wear and tear.” If you get a dent in a car you own, for example, you can choose to fix it or simply live with the dent and save the money.
  • Customization — A vehicle you own can be modified or customized as you see fit. Leased vehicles need to be returned in their original state, so any modifications will need to be removed, which is often impossible or very expensive.

Benefits of leasing a car

On the other hand, leasing has its advantages as well:

  • A new car every two-to-four years — Simply put, if you enjoy having a new car, leasing could be the way to go.
  • Little or no maintenance worries — For the most part, leased cars are under factory warranties throughout the term of the lease agreement. In my case, this is the primary motivating factor for leasing — I don’t like uncertainty, especially when it comes to potentially costly repairs. Leasing allows me to avoid this worry.
  • Cheaper monthly payments — While it depends on the particular make and model, as well as factors such as your down payment, you can generally lease a car for less money per month than it would cost you to buy it. In full disclosure, I lease my car, and the difference between my lease payments and what the payment would have been on a 60-month car loan was about $150 per month. When you lease, you’re only paying for the vehicle’s expected depreciation and associated charges, not for the residual value of the vehicle.

Understanding Vehicle Warranties

On By Wes MonkenIn automobiles, service, vehicle service, warrantyLeave a comment
Warranties are for new cars.  Service contracts are when the factory warranty expires, and a customer purchases an additional warranty for their vehicle.
Here are some warranty details we found on CarsDirect.
Extended Factory Warranty Tips

All new cars and trucks come with a factory warranty.  Moreover, all new vehicles will generally come with a bumper-to-bumper warranty that lasts a minimum of 12 months or 12,000 miles. However, most manufacturers now offer bumper-to-bumper warranties that last for a minimum of three years or 36,000 miles—whichever comes first. Federal laws do make certain requirements that must be met for new car warranties regarding emissions systems and the warranties that cover them. According to federal law, vehicles must provide warranty coverage for the emission system for a period of five years or 50,000 miles.

Warranty information for your vehicle will generally be listed in a manual type book similar in appearance to your owner’s manual. While all warranty manuals may appear similar in appearance, the warranty information contained inside may vary considerably depending upon the manufacturer.

Basic New Car Warranty Information
With all new car warranties, most major systems and subsystems of a vehicle are covered for a specific period of time and provide warranty protection against malfunction or defect for most parts on a new car.

However, consumable parts, or parts that generally need to be replaced periodically, such as windshield wipers, fluids, belts, and accessories are generally not covered under any manufacturer’s new car warranty. So, you should check your owner’s manual for specific warranty information for your vehicle. In some cases, tires on your vehicle and car battery may be covered but, you should be aware that some manufacturers may not.

Also, different car manufacturers provide various levels of warranty coverage for accessories, like air-conditioning, sunroofs, premium sound systems and other options. Some manufacturers include them for coverage under the terms of the new warranty while some require you pay for replacement parts while the manufacturer pays for labor. Almost all new car warranties cover the drive train, or engine, driveline and transmission.

New Car Warranty and Emissions
When reviewing your new car warranty, you should pay particular attention to the emissions control section. This is the part that guarantees emissions performance for your vehicle.

An important note, because many states have minimum requirements for pollution control and carbon emissions released from your vehicle. If your vehicle fails to meet the standards of your state, you may be prevented from driving on state roads and highways. Also, repairing a damaged or defective emission control system can turn out to be very costly. So, you should always check to see if there is coverage. If you feel the warranty protection is inadequate, you might want to consider purchasing an extended warranty or mechanical breakdown policy to supplement your new car warranty.

Maintaining Your New Car Warranty
While all new cars and trucks come with a manufacturer’s warranty, you are required to perform certain steps in order to make sure your coverage remains in effect. For example, you will need to make sure you follow the manufacturer’s directions for having oil changes and routine maintenance performed.

If you fail to follow the manufacturer’s guidelines for changing your oil or performing routine maintenance, the car manufacturer will many times simply choose to void your warranty. Under the terms of your current warranty contract agreement, the manufacturer has the right to cancel your warranty if you do not reasonably take good care of your vehicle.

3 Reasons Why Your Vehicle Needs a 27 Point Inspection

On By Wes MonkenIn vehicle serviceLeave a comment
1.  It is free
2.  It protects your factory warranty
3.  It helps keep you safe
Did you know that every time you come to Monken Dodge Chrysler Nissan for service we perform a free 27 point inspection on your vehicle?  There is no charge.  We do this inspection to keep your vehicle safe and up to date with factory recommendations to protect your factory warranty coverage.

A 27 point inspection is a vehicle condition report.  This inspection is used by our factory trained technicians and factory trained express team to monitor the customer’s vehicle.  This report is used every time a customer comes in for a service or mechanical need.  We will check wipers, lights, air filters, cabin filters, fluid levels, hoses, belts, shocks/struts, exhaust, fuel lines, and fluid leaks.  We also test the battery that is available, measure your tires, and check the condition of the brakes when the tires are taken off.

We check each point either green, yellow or red.  Green means your vehicle looks great,  yellow means it may need future attention and red requires immediate attention.  Here is an example:
27 Point Inspection .jpg

2017 Jeep Compass Coming to Monken Dodge Chrysler Jeep

On By Wes MonkenIn Jeep, UncategorizedLeave a comment

The 2017 Jeep Compass will be delivered to Monken Dodge Chrysler Jeep in 2 weeks.  Here is an article we recently read in USA Today by Mark Phelan, Detroit Free Press.

2017 Jeep Compass

The new compact SUV’s upscale looks outclass similarly priced competitors, and its off-road ability would literally leave them in its tracks.

Priced from $22,090 including shipping and arriving in Jeep dealerships within a few weeks, the Compass seats five. On size, it fits between Jeep’s Renegade subcompact and midsize Cherokee SUVs.

The Compass has about the same size and power as compact SUVs such as the Ford Escape, Honda CR-V and Hyundai Tucson, but its off-road ability and upscale looks lift it above most of the competition.

The 2017 Compass is all-new, sharing almost nothing but its name with the previous Compass, a dreary model Jeep developed when DaimlerChrysler owned the brand. The old Compass and its sibling, the Patriot, went out of production late last year.

The new Compass looks a bit like a scaled-down version of the Grand Cherokee, Jeep’s most prestigious model. It’s rounder and more sophisticated than the squared off Renegade and Wrangler SUVs.

Two-tone paint adds an elegant black roof and pillars that combine with LED taillights, projector head lights, leather upholstery, soft interior materials, big touch screen and optional 19-inch wheels for a ritzy look and feel.

The seats are comfortable. Cargo and passenger space are good. The storage bin under the front seat’s center armrest is small.

The 180-horsepower, 2.4-liter 4-cylinder engine and 9-speed automatic transmission deliver plenty of power for everyday driving. The new Compass, in its front-drive, manual transmission version, is rated at 23 miles per gallon in the city, 32 mpg on the highway and 26 mpg combined. A 4-wheel-drive Compass with the 9-speed automatic scored 22 mpg city, 30 mpg highway and 25 mpg combined. It can tow up to 2,000 pounds.

The Compass is quiet on the highway and over rough paved surfaces, even with the top $30,090 Limited model’s optional 19-inch wheels.

I drove a 4-wheel-drive Compass Limited through sweeping interstate highways and among free-roaming livestock on twisty ranch roads. The SUV was surprisingly fluid through curves and dips. The brakes were easy to modulate, and the 9-speed transmission shifted quickly and smoothly. The steering was direct and responsive.

I took an offroad-ready Trailhawk with the same engine and greater off-road capability over a challenging course of hills, rock, sand, mud and water on a ranch a couple of hours drive from San Antonio.

The Compass forded fast streams swelled by thunderstorms. The most off-road capable model, the Trailhawk, has 8.5 inches of ground clearance and can make it through 19 inches of water. Its low gears allowed the Compass to negotiate steep hills, boulder-strewn arroyos and ruts that left one wheel suspended in the air. The chassis was devoid of creaks as it clambered over the obstacles.

The Compass’s short front and rear overhangs will serve it well as it navigates between trees and other obstacles on tight off-road trails.

No other compact SUV on the market, with the possible exception of the $41,800-up Land Rover Range Rover Evoque, could handle the course.

Few owners will use it, but that level of capability validates the new Compass’s credentials as a legitimate Jeep. Add value and upscale looks, and it’s easy to see why Fiat Chrysler expects the Compass to carry Jeep sales to new heights around the world.

Are You a Female That is Uncomfortable Going to a Dealership?

On By Wes MonkenIn automobiles, female buyer, first time buyerLeave a comment

Are you a female or a first time buyer that feels uncomfortable going into a car dealership to look at a vehicle?  If so, here are 5 tips to help guide you into feeling more comfortable the next time you need to purchase a vehicle.

1. Research the models and prices online and know what is a competitive offer.
2. Check Car Fax or Autocheck to research a vehicle’s history.
3. Ask the dealer for the customer contact information that traded in the vehicle if you are looking for pre-owned.
4. Ask for service history and service work that was performed on the vehicle at the dealership.
5. Check guidebooks such as Kelley Blue Book or NADA for a fair purchase price on your trade in.

If you are considering  Monken Automotive as a potential car dealer, we would like to inform you on a few ways we believe you will be more comfortable, including 14 female employees that are available to help you.

Walking into a showroom can be intimidating, therefore, we have 4 female employees in our Chrysler Nissan sales area. They are our Receptionist Desk, Office Manager, Internet Sales and General Manager.  In our Chevrolet Buick GMC store, we have 5 female employees. They are our Reception Desk, Title Clerk, Office Manager, Accounting and our Owner.  They are all available and willing to lead you in the right direction.

Driving into a service department can be just as intimidating.  We have 5 female employees that work in our service departments and will help you with any questions about servicing your vehicle.  At our Chrysler Nissan store Amy Monken-Brandt started as a service advisor 19 years ago and is now our Service Manager.   Dorothy Cates has been in our service department for 5 years and Mel Jackson for 4 years. At our Chevrolet store, Amy Zalos is our Service Manager and has been with us for a year and we just hired Heather Hoffman.

Being able to talk to a female service advisor should encourage you to ask any questions without feeling lost or embarrassed. “We are not tech savvy, but we want to make sure your needs are met.   We can ask the technicians their concern and put it into terminology that you will understand,” adds Service Manager, Amy Monken-Brandt.

Our waiting areas were created to make you feel as comfortable as possible. We have television, an Apple computer with internet access, vending machines, free popcorn and updated seating… all to make you feel at home.

Here is a review from one of our female customers.

Sara Presley Burnett reviewed Monken Dodge Chrysler Jeep Ram Nissan — 5 star
October 14 ·
“As a woman, I was expecting them to think I didn’t know what was going on and to try to take advantage of me. What I got was the complete opposite. I couldn’t have been more pleased with the way I was treated and respected. I have already recommended them to everyone I’ve talked to about my new car. Very happy and I will definitely be back for my next one.”

How Does Your New Vehicle Get to Our Lot

On By Wes MonkenIn UncategorizedLeave a comment

Blogger – Lance Marcum

Ordering a vehicle starts with our consensus cycle which takes into account our sales history and what we are predicting to sell. From there, the build cycle starts with our “allocations” on Thursday of every week. As far as knowing what works well for us, I look at our sales history and a program called “DART”, which lets me know what General Motors recommends that I build.   We always try to keep a nice combination of colors and models available.  Also, we can always build a vehicle specifically for a customer if they would like.
Once the order is submitted, it then goes into production. The process from the vehicle being built to on the lot is generally 4 to 8 weeks, depending on the vehicle. The ones being produced in Wentzville, MO are obviously here quicker than the ones that have to be shipped via railway.
The vehicles come to our lot via transport trucks.

When the vehicles arrive, sales consultants check to make sure there is no damage on the vehicle and then sign for approval. In the event that a vehicle has damage, it is noted and General Motors takes care of the repair. This is rare, but does happen from time to time. Once that is completed,  the keys are tagged with a stock number and the vehicle goes into our service for a delivery inspection. The inspection consists of a full inspection in which we top off fluids. In essence, the dealership is doing their due diligence to confirm that General Motors has built the vehicle up to expectations.
Once that is completed, the vehicle goes to our detail department to get cleaned up and then pictures are taken for our website. The goal is that the vehicle goes through this entire process within 2 to 3 days of arrival so it is ready to sell.

 

5 Things You Should Never Do in a Car With CVT

On By Wes MonkenIn CVT, Nissan, transmissionLeave a comment

What is CVT?
CVT stands for Continuously Variable Transmission. Quite simply it is a very efficient transmission design where it gets the most power to the wheels operating the engine at the most efficient RPM.

Nissan has lead the way with CVT transmission. Nissan started using them in 2002 and most of their product line has a CVT. Many manufacturers have followed Nissan’s lead and today have started using CVT transmissions in the pursuit of reaching the government mandatory mpg increases. The benefit of CVT is the fuel mileage increase, but an additional result is not feeling a “shift.” CVT’s do not have traditional gears like most automatic transmissions. A CVT has two cones that move in and out to create infinite gear ratios.

When I am giving a test drive, I often point out that on a traditional transmission you will see the RPM’s of the engine reach around 3,000 RPM (under light driving) prior to shifting down to about 1000 RPM’s prior to climbing again. On a CVT the RPM’s rise and lower slowly so there is not a traditional “shift” where a gear changes. Many automotive enthusiasts prefer the traditional transmission. I don’t understand the desire to feel a transmission shift as my belief is that the goal of any transmission should be to not feel it shift.
Why does Nissan use CVT in most of their vehicle?
Utilizing and becoming a leader in CVT has allowed Nissan to be a leader in fuel economy. Nissan came out with CVT on the 2002 Murano and within a few years all of their sedans. Today, most of their SUV’s and Crossovers utilize this technology. Believe it or not, the model T Ford transmission design had many similarities to a CVT.

Here is a video by Jason Fenske of Engineering Explained talking about vehicles with CVT.

5 Things You Should Never Do in a Car With CVT