Understanding Vehicle Warranties

Warranties are for new cars.  Service contracts are when the factory warranty expires, and a customer purchases an additional warranty for their vehicle.
Here are some warranty details we found on CarsDirect.
Extended Factory Warranty Tips

All new cars and trucks come with a factory warranty.  Moreover, all new vehicles will generally come with a bumper-to-bumper warranty that lasts a minimum of 12 months or 12,000 miles. However, most manufacturers now offer bumper-to-bumper warranties that last for a minimum of three years or 36,000 miles—whichever comes first. Federal laws do make certain requirements that must be met for new car warranties regarding emissions systems and the warranties that cover them. According to federal law, vehicles must provide warranty coverage for the emission system for a period of five years or 50,000 miles.

Warranty information for your vehicle will generally be listed in a manual type book similar in appearance to your owner’s manual. While all warranty manuals may appear similar in appearance, the warranty information contained inside may vary considerably depending upon the manufacturer.

Basic New Car Warranty Information
With all new car warranties, most major systems and subsystems of a vehicle are covered for a specific period of time and provide warranty protection against malfunction or defect for most parts on a new car.

However, consumable parts, or parts that generally need to be replaced periodically, such as windshield wipers, fluids, belts, and accessories are generally not covered under any manufacturer’s new car warranty. So, you should check your owner’s manual for specific warranty information for your vehicle. In some cases, tires on your vehicle and car battery may be covered but, you should be aware that some manufacturers may not.

Also, different car manufacturers provide various levels of warranty coverage for accessories, like air-conditioning, sunroofs, premium sound systems and other options. Some manufacturers include them for coverage under the terms of the new warranty while some require you pay for replacement parts while the manufacturer pays for labor. Almost all new car warranties cover the drive train, or engine, driveline and transmission.

New Car Warranty and Emissions
When reviewing your new car warranty, you should pay particular attention to the emissions control section. This is the part that guarantees emissions performance for your vehicle.

An important note, because many states have minimum requirements for pollution control and carbon emissions released from your vehicle. If your vehicle fails to meet the standards of your state, you may be prevented from driving on state roads and highways. Also, repairing a damaged or defective emission control system can turn out to be very costly. So, you should always check to see if there is coverage. If you feel the warranty protection is inadequate, you might want to consider purchasing an extended warranty or mechanical breakdown policy to supplement your new car warranty.

Maintaining Your New Car Warranty
While all new cars and trucks come with a manufacturer’s warranty, you are required to perform certain steps in order to make sure your coverage remains in effect. For example, you will need to make sure you follow the manufacturer’s directions for having oil changes and routine maintenance performed.

If you fail to follow the manufacturer’s guidelines for changing your oil or performing routine maintenance, the car manufacturer will many times simply choose to void your warranty. Under the terms of your current warranty contract agreement, the manufacturer has the right to cancel your warranty if you do not reasonably take good care of your vehicle.

3 Reasons Why Your Vehicle Needs a 27 Point Inspection

1.  It is free
2.  It protects your factory warranty
3.  It helps keep you safe
Did you know that every time you come to Monken Dodge Chrysler Nissan for service we perform a free 27 point inspection on your vehicle?  There is no charge.  We do this inspection to keep your vehicle safe and up to date with factory recommendations to protect your factory warranty coverage.

A 27 point inspection is a vehicle condition report.  This inspection is used by our factory trained technicians and factory trained express team to monitor the customer’s vehicle.  This report is used every time a customer comes in for a service or mechanical need.  We will check wipers, lights, air filters, cabin filters, fluid levels, hoses, belts, shocks/struts, exhaust, fuel lines, and fluid leaks.  We also test the battery that is available, measure your tires, and check the condition of the brakes when the tires are taken off.

We check each point either green, yellow or red.  Green means your vehicle looks great,  yellow means it may need future attention and red requires immediate attention.  Here is an example:
27 Point Inspection .jpg

Are You a Female That is Uncomfortable Going to a Dealership?

Are you a female or a first time buyer that feels uncomfortable going into a car dealership to look at a vehicle?  If so, here are 5 tips to help guide you into feeling more comfortable the next time you need to purchase a vehicle.

1. Research the models and prices online and know what is a competitive offer.
2. Check Car Fax or Autocheck to research a vehicle’s history.
3. Ask the dealer for the customer contact information that traded in the vehicle if you are looking for pre-owned.
4. Ask for service history and service work that was performed on the vehicle at the dealership.
5. Check guidebooks such as Kelley Blue Book or NADA for a fair purchase price on your trade in.

If you are considering  Monken Automotive as a potential car dealer, we would like to inform you on a few ways we believe you will be more comfortable, including 14 female employees that are available to help you.

Walking into a showroom can be intimidating, therefore, we have 4 female employees in our Chrysler Nissan sales area. They are our Receptionist Desk, Office Manager, Internet Sales and General Manager.  In our Chevrolet Buick GMC store, we have 5 female employees. They are our Reception Desk, Title Clerk, Office Manager, Accounting and our Owner.  They are all available and willing to lead you in the right direction.

Driving into a service department can be just as intimidating.  We have 5 female employees that work in our service departments and will help you with any questions about servicing your vehicle.  At our Chrysler Nissan store Amy Monken-Brandt started as a service advisor 19 years ago and is now our Service Manager.   Dorothy Cates has been in our service department for 5 years and Mel Jackson for 4 years. At our Chevrolet store, Amy Zalos is our Service Manager and has been with us for a year and we just hired Heather Hoffman.

Being able to talk to a female service advisor should encourage you to ask any questions without feeling lost or embarrassed. “We are not tech savvy, but we want to make sure your needs are met.   We can ask the technicians their concern and put it into terminology that you will understand,” adds Service Manager, Amy Monken-Brandt.

Our waiting areas were created to make you feel as comfortable as possible. We have television, an Apple computer with internet access, vending machines, free popcorn and updated seating… all to make you feel at home.

Here is a review from one of our female customers.

Sara Presley Burnett reviewed Monken Dodge Chrysler Jeep Ram Nissan — 5 star
October 14 ·
“As a woman, I was expecting them to think I didn’t know what was going on and to try to take advantage of me. What I got was the complete opposite. I couldn’t have been more pleased with the way I was treated and respected. I have already recommended them to everyone I’ve talked to about my new car. Very happy and I will definitely be back for my next one.”